Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
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Gift Certificates
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- In-stock items are usually shipped within 48 hours. Most customers will receive their packages in 4-10 days. Gift cards and gift certificates may arrive sooner.
- Privacy & Security
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We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to.
All transactions on our website are protected by SSL Encryption folowing industry standards for the protection of payment data. We do not save any sensitive information, including anything except the last 4 digits of your credit card number. - Returns & Replacements
- If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address on the left.
- Gift Certificates
- Gift Certificates are redeemable for services or merchandise only. Gift Certificates must be presented for redemption and cannot be replaced if lost or stolen. Gift Certificates are not redeemable for cash. All Gift Certificate orders will ship within 48 hours of order approval. Gift Certificates Due to increased postal volume during December and the Christmas holiday, please expect the possibility of mail delivery being delayed. SORELLA'S DAY SPA DOES NOT GUARANTEE ANY MAIL DELIVERY THAT IS THE RESPONSIBILITY OF THE US POSTAL SERVICE.
- Payment, Pricing & Promotions
- All pricing and promotions on the site are subject to change without notice.
- Viewing Orders
- Once you have placed an order, if you created an account during order placement, you can log in to the site to view your order history and check the status of your order.
- Updating Account Information
- Please keep your account information up-to-date. To update your information log in to the site and click on the "My Account" link in the header.